Our Terms and Conditions
Ordering Online
We offer an online store on the whirlwindsails.com website for our US customers as a convenient way to order your custom sails. If you do not want to order online you may call us and place your order over the phone. If you are an international customer please call us and place your order over the phone.
Lead Times
All of our sails are custom built to order and the lead times vary thoughout the year. Fall and Winter orders can expect 3-4 weeks. Spring and Summer orders can exceed 6 weeks.
Shipping
We ship domestically with UPS, FedEx and the US Postal Service. Shipping is an added cost to the order and we will not charge more than what you have paid. Sails not completed by Tuesday won't have guaranteed weekend delivery. International shipping will be estimated when you place your order with the actual price charged the day we ship.
Returns
As sales are final. Whirlwind Sails sells custom built sails and is not in the business of carrying any inventory. We will work with you in the beginning of the transaction to determine the correct sail for the application.
Sail Warranty
Whirlwind Sails will warranty all Dacron sails for three years against material defects and two years for laminate sails. Dacron and laminate sailcloth is not UV stable. We will not warranty any sail that is UV damaged.
Whirlwind Sails will warranty against workmanship for five years. We will repair or replace a defected sail if warranted.
Sail Repair
Whirlwind Sails will offer our repair services for any sail we sell at a discounted rate of $40 per hour. The customer is responsible for shipping the sail in both directions.
Satisfaction
If you are not satisfied please give us a call. We strive to take care of our customers.
Privacy
We do not sell or distribute any of the information we collect from you.
We offer an online store on the whirlwindsails.com website for our US customers as a convenient way to order your custom sails. If you do not want to order online you may call us and place your order over the phone. If you are an international customer please call us and place your order over the phone.
Lead Times
All of our sails are custom built to order and the lead times vary thoughout the year. Fall and Winter orders can expect 3-4 weeks. Spring and Summer orders can exceed 6 weeks.
Shipping
We ship domestically with UPS, FedEx and the US Postal Service. Shipping is an added cost to the order and we will not charge more than what you have paid. Sails not completed by Tuesday won't have guaranteed weekend delivery. International shipping will be estimated when you place your order with the actual price charged the day we ship.
Returns
As sales are final. Whirlwind Sails sells custom built sails and is not in the business of carrying any inventory. We will work with you in the beginning of the transaction to determine the correct sail for the application.
Sail Warranty
Whirlwind Sails will warranty all Dacron sails for three years against material defects and two years for laminate sails. Dacron and laminate sailcloth is not UV stable. We will not warranty any sail that is UV damaged.
Whirlwind Sails will warranty against workmanship for five years. We will repair or replace a defected sail if warranted.
Sail Repair
Whirlwind Sails will offer our repair services for any sail we sell at a discounted rate of $40 per hour. The customer is responsible for shipping the sail in both directions.
Satisfaction
If you are not satisfied please give us a call. We strive to take care of our customers.
Privacy
We do not sell or distribute any of the information we collect from you.